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Q. Do you have a central location or store front?
A. Yes, but
in order
to
maintain our ability to provide prices lower than the
competitors, we maintain an online showroom, but
with administrative and warehouse space in Jonesboro, Ga. We sell only at the
administrative office or from by direct purchase online via our website.
We are licensed in Clayton Counties, and are a member of the Better Business
Bureau.
Q. Can I keep your catalogs?
A. No
our catalogs cannot be
left with customers.
Q. Why don’t you have prices in your catalogs?
A. Because prices change quite frequently and there are too many items to
have frequent updates in catalogs. In order to satisfy the customer, our
prices are suited to save you money.
Q. Do I get to view my order before making a purchase?
A. Yes. Depending on the merchandise you select, some of our
distributors may have the item in other furniture companies showroom, or we
might have the particular item available for display.
Q. What if I don’t like my purchase when I receive it?
A. If you are not satisfied with your purchase, you must let us know at time
of delivery. Champion Furniture will refund your money minus a 35%
restocking and administrative fee within 10 days after receiving your written
request.
Q. What types of warranty do you offer on your products?
A. We
offer the manufacturer’s 1 year warranty from date of purchase.
Mattress warranties ranges from 1 – 30 years.
Q. Why are your prices so affordable?
A. Because we don’t have the huge overhead of a showroom
and salary expense like our competitors
Q. Do you have a large inventory?
A. We don’t believe in keeping a large inventory
in our warehouse because, once again, this will ultimately increase our overhead
and be counter productive to our business model. In order to keep our prices
low, our inventory is low. We can get to most of our manufacturers within
the same day so your order can be filled within that day or the next.
Q.
How long does it take to receive my merchandise?
A. It normally takes 1-3 business days.
Q. Am I required to make a deposit?
A. Yes
after we check for item availability you
must make the purchase. If you are approved for in store financing the only deposit
necessary is the down payment to secure order. Financing is also available
through third party financers. Cash paying customers can complete the
purchase either online or with a customer service rep in office.
Q. What forms of payment do you accept?
A. Cash, money orders, checks,
visa, master card and Am Ex.
Q. Do you offer financing or layaway?
A. We offer financing through outside lenders. Our layaway plan is available for only 90 days. A 30% deposit is required
to start layaway. Payments must be made bi-weekly. If no payment is
made after 1 month, layaway will be canceled. All payments will returned
minus an administrative fee of 15 percent.
Q. How much do you charge for delivery?
A. Delivery and set up is free within a 35 mile radius of Atlanta, Ga.
Q. Do you dispose of old furniture, appliances, etc.?
A. No.
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