Frequently Asked Questions

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Q. Do you have a central location or store front?

A. Yes, but in order to maintain our ability to provide prices  lower than the competitors, we maintain an online showroom, but with administrative and warehouse space in Jonesboro, Ga.  We sell only at the administrative office or from by direct purchase online via our website.   We are licensed in Clayton Counties, and are a member of the Better Business Bureau.

Q. Can I keep your catalogs? 

 A. No our catalogs cannot be left with customers. 

Q. Why donít you have prices in your catalogs?

A. Because prices change quite frequently and there are too   many items to have frequent updates in catalogs.  In order to satisfy the customer, our prices are suited to save you money. 

Q. Do I get to view my order before making a purchase?

A. Yes.  Depending on the merchandise you select, some of our distributors may have the  item in other furniture companies showroom, or we might have the particular item available for display. 

Q. What if I donít like my purchase when I receive it?

A. If you are not satisfied with your purchase, you must let us know at time of delivery.  Champion Furniture will refund your money minus a 35% restocking and administrative fee within 10 days after receiving your written request. 

Q. What types of warranty do you offer on your products?

A. We offer the manufacturerís 1 year warranty from date of purchase.  Mattress warranties ranges from 1 Ė 30 years.

Q. Why are your prices so affordable?

A. Because we donít have the huge overhead of a showroom and salary expense like our competitors 

Q. Do you have a large inventory?

A. We donít believe in keeping a large inventory in our warehouse because, once again, this will ultimately increase our overhead and be counter productive to our business model.  In order to keep our prices low, our inventory is low.  We can get to most of our manufacturers within the same day so your order can be filled within that day or the next.

 Q. How long does it take to receive my merchandise?

 A.  It normally takes 1-3 business days.  

 Q.  Am I required to make a deposit?

 A.  Yes after we check for item availability you must make the  purchase.  If you are approved for in store financing the only deposit necessary is the down payment to secure order.  Financing is also available through third party financers.  Cash paying customers can complete the purchase either online or with a customer service rep in office.

    Q. What forms of payment do you accept?

 A. Cash, money orders, checks, visa, master card and Am Ex.

    Q. Do you offer financing or layaway?

 A. We offer financing through outside lenders. Our layaway plan is   available for only 90 days.  A 30% deposit is required to start layaway.  Payments must be made bi-weekly.  If no payment is made after 1 month, layaway will be canceled.  All payments will returned minus an administrative fee of 15 percent.

 Q.  How much do you charge for delivery? 

 A.  Delivery and set up is free within a 35 mile radius of Atlanta, Ga. 

 Q.  Do you dispose of old furniture, appliances, etc.?

 A.  No